Help online stores convert more shoppers, recover abandoned carts, answer product questions instantly, and automate post-purchase support across website chat and WhatsApp.
Demo Conversation
I’m looking for a gift under AED 300 for someone who likes skincare.
Got it. I can recommend bestselling skincare gift sets in your budget and ask a few quick preference questions.
Also, where is my order #48271?
Your order is in transit and expected tomorrow. I can also share the tracking update on WhatsApp.
> Intent: Product discovery + order support
> Source: Website / WhatsApp
> Status: Ready for conversion or agent assist
Designed for online stores that need faster shopper support, better product discovery, higher cart recovery, and smoother post-purchase service across website chat and WhatsApp.
Guide shoppers to the right products based on browsing behavior, preferences, budget, and intent.
Transfer high-intent or sensitive conversations to your support or sales team with full chat context.
Re-engage shoppers automatically with reminder conversations, answers to objections, and purchase nudges.
Answer sizing, compatibility, material, and product detail questions to reduce returns and hesitation.
Provide instant order status, shipping progress, and delivery updates without manual support effort.
Support customer conversations in multiple languages for broader reach and better shopping experiences.
Chat365 integrates with your e-commerce website and WhatsApp workflow to engage shoppers instantly, answer product questions, and support the full buying journey from discovery to post-purchase service.
When a visitor asks about product recommendations, sizing, specifications, pricing, shipping, or returns, the AI responds immediately using your catalog, policies, and knowledge base. This helps reduce drop-offs and improves conversion rates.
For high-intent buying moments or sensitive support cases, Chat365 can hand the conversation to a human agent with the full context preserved, so your team can close sales faster and resolve issues efficiently.
The platform also helps automate repetitive support journeys such as abandoned cart follow-ups, order tracking, refund guidance, warranty registration, and subscription management across website chat and WhatsApp.
Chat365 is designed for e-commerce brands and online stores that want faster support, stronger conversion performance, and scalable customer communication without increasing support overhead.
A visitor asks a question on your website or WhatsApp, such as “Can you suggest running shoes for flat feet?” or “Where is my order?”
Chat365 detects whether the shopper needs product discovery, order support, returns help, subscription assistance, or an agent.
The AI responds with product suggestions, sizing/spec guidance, tracking details, return steps, or personalized support based on the request.
The shopper completes a purchase, recovers an abandoned cart, gets support instantly, or is handed to a human with full context when needed.
Purpose-built for online stores where fast responses, personalized buying journeys, and post-purchase automation drive more revenue and better customer experience.
Engage visitors instantly, answer questions 24/7, and guide more shoppers toward purchase.
Recommend products, gifts, and relevant options based on behavior, preferences, and buying intent.
Run customer conversations through mobile-based WhatsApp for convenient support and updates without heavy infrastructure.
Connect product details, specifications, FAQs, policies, and store knowledge for accurate responses.
Escalate complex support issues or high-value buying conversations to your team with full context intact.
Handle shipping questions, return requests, refund guidance, and post-purchase workflows automatically.
Track conversation trends, response times, support load, and conversion-related insights from one dashboard.
Follow up with hesitant shoppers, answer last-minute objections, and recover lost revenue.
Keep shoppers engaged with price drop alerts, subscription support, and lifecycle automation that brings them back to buy again.
Get Started
Tell us about your online store and we’ll set up a personalized demo showing how Chat365 can automate product discovery, cart recovery, order tracking, returns support, and shopper conversations.
We've received your request. Our team will reach out on WhatsApp within 24 hours.
Answers to common questions about how Chat365 supports e-commerce teams.