Help retail stores, brands, and multi-branch businesses answer shopper questions instantly, automate product and loyalty inquiries, support sales conversations, and hand off high-intent customers to your team on WhatsApp and website chat.
Demo Conversation
I need a black evening dress in medium. Is it available in Dubai Mall branch?
Yes — I can check branch availability and also suggest similar styles if needed.
Can I book a personal shopper for this weekend?
Done. I can help arrange an in-store appointment and share the available time slots now.
> Lead score: High intent
> Source: Web / WhatsApp
> Status: Staff handoff ready
Designed for retail businesses that need faster customer responses, higher conversion rates, smoother store support, and better shopper engagement across WhatsApp and website chat.
Capture product intent, category interest, budget, size, style, and urgency so your team can focus on ready-to-buy customers.
Move high-intent sales or support conversations to your retail team instantly with full conversation context.
Stay available on website chat and mobile WhatsApp for product, offer, and support questions at all hours.
Answer questions about product details, branch availability, promotions, and current offers in seconds.
Schedule in-store appointments, personal shopper sessions, callbacks, and follow-ups automatically.
Support Arabic and English customer conversations for UAE retail businesses and diverse shopper audiences.
Chat365 integrates with your retail website and WhatsApp number to manage shopper conversations 24/7. When a customer asks about product availability, store appointments, loyalty points, offers, or after-sales support, the AI responds instantly using your latest business information.
Whether a shopper wants to know if a product is available at a nearby branch, book a personal shopper session, check loyalty benefits, or request a price match, Chat365 delivers fast and accurate answers across web chat and WhatsApp.
For high-intent conversations such as purchase assistance, premium customer requests, complaint resolution, or complex support needs, Chat365 can hand the chat to a staff member immediately. The full conversation history is preserved so your team can continue without making the customer repeat information.
The platform supports multilingual retail communication and helps stores improve response times, reduce missed sales opportunities, and keep customer service consistent across locations.
Chat365 is designed for retail brands, boutiques, chain stores, and omnichannel businesses that need faster customer engagement, better conversion support, and scalable shopper communication.
A customer sends a message on WhatsApp or website chat asking about a product, offer, store visit, loyalty program, or post-purchase support.
Chat365 identifies whether the shopper needs product availability, booking support, styling help, points information, warranty guidance, or a price match response.
The AI responds with branch availability, product suggestions, appointment options, promotion details, loyalty information, or support guidance based on your business setup.
The customer can book an in-store appointment, request a callback, connect with a sales associate, or continue toward purchase with less friction.
If the conversation requires special assistance, a live staff member joins with complete chat history and customer context.
Purpose-built for retail businesses where faster responses, better shopper experiences, and higher conversion rates drive growth.
Engage website visitors and WhatsApp shoppers automatically, qualify intent, and direct serious shoppers to the right team faster.
Respond in Arabic and English to support local and international shoppers across web and WhatsApp channels.
Run on mobile-based WhatsApp with no costly Meta Cloud API requirement while keeping your team connected anywhere.
Use your catalog, availability data, branch information, and support workflows to answer questions quickly and accurately.
Transfer sales-ready or support-sensitive conversations to your store team with full customer context preserved.
Automate store visit bookings, personal shopper scheduling, callbacks, and post-purchase follow-ups.
Track inquiry sources, response times, conversion trends, and team performance from one dashboard.
Get Started
Tell us about your retail business and we’ll set up a personalized demo showing how Chat365 handles product inquiries, branch availability, store appointments, loyalty questions, offers, and customer support conversations.
We’ve received your request. Our team will reach out on WhatsApp within 24 hours.
Answers to common questions about how Chat365 supports retail businesses.