1. Introduction
Chat365 ("we," "our," or "us") operates Chat365 (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Chat365, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, and password when you register.
- Payment Information: Billing details processed through our third-party payment providers (Razorpay, Stripe, Paystack). We do not store your full credit card details.
- Chat Content: Messages, files, images, and other content exchanged through the chat platform.
- Knowledge Base Data: Documents, FAQs, and training data you upload for AI responses.
- Contact Form Submissions: Name, email, phone number, and message content submitted through our website.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, click patterns, and session duration.
- Device Information: Browser type, operating system, device type, and screen resolution.
- IP Address: Used for security, analytics, and approximate geographic location.
- Cookies & Tracking: We use cookies and similar technologies to maintain sessions and improve user experience.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Process transactions and send billing-related communications.
- Improve, personalize, and expand the Service.
- Respond to your inquiries and provide customer support.
- Send administrative notifications, updates, and security alerts.
- Train and improve our AI models using anonymized and aggregated data.
- Monitor and analyze usage trends and preferences.
- Detect, prevent, and address fraud, abuse, and technical issues.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- Service Providers: With third-party vendors who assist in operating the Service (payment processors, email delivery, cloud hosting, analytics).
- Third-Party Integrations: When you connect services like WhatsApp, Telegram, Slack, or Shopify, your data may be shared with those platforms as needed to provide functionality.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you explicitly authorize the sharing of your information.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Chat messages and uploaded content are retained according to your account plan settings. You may request deletion of your data at any time by contacting us. We will delete or anonymize your information within 30 days of a verified request, unless retention is required by law.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest.
- Secure authentication and access controls.
- Regular security audits and vulnerability assessments.
- Restricted employee access to personal data on a need-to-know basis.
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain user sessions and authentication.
- Remember user preferences and settings.
- Analyze site traffic and usage patterns.
- Improve overall Service performance.
You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Service.
8. Third-Party Services
Our Service integrates with third-party platforms including but not limited to WhatsApp, Facebook Messenger, Telegram, Slack, Google Dialogflow, Razorpay, Stripe, and SendGrid. Each of these services has its own privacy policy governing the use of your data. We encourage you to review the privacy policies of any third-party services you connect to through Chat365.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request a machine-readable copy of your data.
- Objection: Object to certain types of data processing.
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at digital@gyanwave.com.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. By using the Service, you consent to the transfer of your information to the United Arab Emirates and other countries where we operate, which may have different data protection laws than your jurisdiction.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Effective Date." Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- digital@gyanwave.com
- +971 52 696 0842
- chat365.site