Legal

Terms of Service

Effective Date: March 7, 2026

1. Acceptance of Terms

By accessing or using Chat365 (the "Service"), operated by Chat365, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Chat365 is a cloud-based conversational AI platform that provides automated chatbot services, live chat, human handoff, and multi-channel messaging capabilities including WhatsApp, Telegram, Messenger, and web chat. The Service includes AI-powered replies, analytics, integrations with third-party applications, and operator dashboards.

3. Account Registration

To use certain features of the Service, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information.
  • Maintain the security and confidentiality of your login credentials.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights.
  • Send spam, unsolicited messages, or bulk communications.
  • Transmit malicious code, viruses, or harmful software.
  • Attempt to gain unauthorized access to other accounts, systems, or networks.
  • Impersonate any person or entity, or misrepresent your affiliation.
  • Use the Service for any illegal, fraudulent, or deceptive purpose.
  • Interfere with the proper functioning of the Service.

5. Payment & Billing

Certain features of the Service require payment. By subscribing to a paid plan, you agree to:

  • Pay all applicable fees as described at the time of purchase.
  • Provide valid payment information and authorize recurring charges.
  • Understand that fees are non-refundable unless otherwise stated.
  • Accept that prices may change with prior notice.

We use third-party payment processors (Razorpay, Stripe, Paystack, and others) to handle transactions. Your payment data is processed securely through these providers.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Chat365 and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without prior written consent.

7. User Content

You retain ownership of any content you submit through the Service, including chat messages, files, and knowledge base data. By using the Service, you grant us a limited license to process, store, and transmit your content solely for the purpose of providing the Service. We do not sell or share your content with third parties for marketing purposes.

8. Third-Party Integrations

The Service may integrate with third-party platforms such as WhatsApp, Facebook Messenger, Telegram, Slack, Shopify, and others. Your use of these integrations is subject to the respective third-party terms and policies. We are not responsible for the practices or content of third-party services.

9. Service Availability & Modifications

We strive to maintain the availability of the Service but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We are not liable for any loss resulting from service interruptions or modifications.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Service ceases immediately. You may also terminate your account at any time by contacting us. Data deletion requests will be processed in accordance with our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Chat365 and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Our total liability shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

12. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on this page and updating the "Effective Date." Your continued use of the Service after any changes constitutes acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

  • digital@gyanwave.com
  • +971 52 696 0842
  • chat365.site